Terms & Conditions

Acknowledgement and Acceptance of General Conditions

This application (app) is owned and operated by Samaritans Foundation (Samaritans).

The app refers to the software application described as “Oi” developed by Samaritans and, unless otherwise indicated, refers to all modifications, enhancements and updates as well as all associated printed, online and electronic documentation and instructions relating to it.

Your access to the app is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (the General Conditions).

Your use of, and/or access to, the app constitutes your agreement to be bound by these General Conditions. Samaritans reserves the right to amend these General Conditions at any time.

If you do not wish to accept the General Conditions, you must not click “I Accept” and you must not use the app.

Grant of Licence

By accepting these General Conditions, Samaritans grants you a non-exclusive, non-transferable licence to use the app strictly in accordance with these General Conditions.

You agree that you may not use the app for purposes prohibited under these General Conditions or by any law in force in your jurisdiction.

You also agree not to engage in any activity that interferes with or disrupts the servers or networks relating to the app. You must not work around any technical limitations in the app or attempt to run the app on an unsupported or unauthorised platform. You must not us the app on commercial software hosting services.

In order to use the app, you are required to have a compatible mobile telephone or handheld device, internet access and the necessary minimum specifications. The current software requirements are Apple iOS devices running iOS 8 or later, and Android OS devices running Android OS 4.1 or later.

The app is currently made available to you free of charge. Samaritans reserves the right to amend or withdraw the app, cease support or charge for the app or service provided to you at any time and for any reason.

You acknowledge that the terms of your agreement with your mobile network provider (Mobile Provider) will continue to apply when using the app. As a result, you may be charged by the Mobile Provider for access to the network connection services for the duration of the connection while accessing the app or any third party charges as may arise. You accept responsibility for these charges as they are incurred.

If you are not the account holder for the device being used to access the app, you will be assumed to have received permission from the account holder for using the app.

In the event that you are located outside of Australia, you agree to comply with any laws, rules or regulations in your country of residence regarding conduct and acceptable content, including any laws regulating the export of data to Australia or your country of residence.

Ownership of Content

The materials displayed in this app, including without limitation all information, text, materials, graphics, software, advertisements, names, logos and trademarks (if any) on this site (Content) are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise.

You must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the Content in any way except as expressly authorised in writing by Samaritans.

You may view this app using your phone and save an electronic copy, or print out a copy, of parts of this app solely for your own information, research or study, but only if you keep all content intact and in the same form as presented on this site (including without limitation all copyright, trade mark and other proprietary notices and all advertisements).

Advertising and Links to Other Websites

This app contains links to third party websites and content. These linked websites are not under the control of Samaritans, and Samaritans is not responsible for the content of any linked website or any hyperlink contained in a linked website. Samaritans provides these hyperlinks to you for convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Samaritans. You link to any such site entirely at your own risk.

If you link to any third party website, you will be required to comply with the terms and conditions of that website.

Disclaimer and Limitation of Liability

The information contained in this app is provided by Samaritans in good faith. The information is derived from sources believed to be accurate and current as at the date indicated in the respective sections of this site.

Neither Samaritans nor any of its directors or employees give any representation or warranty as to the reliability, accuracy or completeness of the information, nor do they accept any responsibility arising in any way (including by negligence) for errors in, or omissions from, the information.

Samaritans expressly excludes any promise that the app will be available at all times or that your use of the app will be uninterrupted or error free. Samaritans reserves the right to suspend the operation of the app, including if required or requested to do so by our hosting service provider. To the extent permitted by law (including under the Australian Consumer Law), Samaritans shall not be liable in respect of any action or claim in relation to such unavailability or any resultant claim for loss or damage.

In the case of services supplied or offered by Samaritans, liability for breach of any implied warranty or condition which cannot be excluded is limited at Samaritans’ option to either:


These General Conditions are governed by the law of New South Wales, Australia. Disputes arising from these General Conditions are in the first instance exclusively subject to the jurisdiction of the courts of New South Wales, Australia.

Privacy Policy

This Privacy Policy forms part of the General Conditions.

Samaritans recognises the importance of protecting the privacy of information collected about visitors to our app, in particular information that is capable of identifying an individual (“personal information”). This Privacy Policy governs the manner in which your personal information, obtained through the app, will be dealt with. You should review this Privacy Policy periodically so that you are updated on any changes.

Your Personal Information

Personal information about visitors to the app is collected only when knowingly and voluntarily submitted. For example, Samaritans may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is Samaritans’ intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How We Collect Personal Information

In the course of providing our services, Samaritans collects personal information when you sign up to the app.

Information provided by you

You provide most of the personal information directly to Samaritans and for a specific purpose.

How we use the information we collect

Personal information that visitors submit to the app is used only for the purpose for which it is submitted unless Samaritans discloses other uses in this Privacy Policy or at the time of collection. Copies of data or documents sent from the app, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. You should be aware that Samaritans may use your email address to contact you in the future. Samaritans will not sell or pass on your details to third parties without your permission.

Use of the information for a secondary purpose

Samaritans may sometimes use the personal information collected for a secondary purpose, that is, for use in a way different from the original reason for collection. Samaritans will only do this in the following circumstances:

Accessing and correcting information

You will be promptly provided with access to your personal information as requested and you can also request that information about you be corrected or deleted. This is part of Samaritans’ commitment to take all reasonable steps to ensure that the information held about you is accurate, complete and up-to-date.


You should be aware that we may use your email address to contact you in the future. Samaritans will not sell or pass on your details to third parties.


Samaritans strives to ensure the security, integrity and privacy of personal information submitted in the use of the app. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, Samaritans will endeavour to take all reasonable steps to protect the personal information you may transmit to Samaritans. Once your transmission is received, Samaritans will use best efforts to ensure its security on our systems.

In addition, Samaritans employees and contractors who provide services related to its information systems are obliged to respect the confidentiality of any personal information held by Samaritans. However, Samaritans will not be held responsible for events arising from unauthorised access to your personal information.

Links to other sites

The app provides links to or information about third party websites. These third party sites are not under the control of Samaritans and Samaritans cannot accept responsibility for the conduct of companies linked to the app. Before disclosing your personal information on any other website, you are strongly advised to examine the terms and conditions of using that websites and its privacy statement.